How long does it take for my order to be processed?
From the time your order is placed and the date when you or your customer receives it, there are two processes to consider.
Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual.
How long does fulfillment take?
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.)
2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
Please note:
Fulfillment time doesn’t include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
Our fulfillment averages don’t account for the time an order might be put on hold.
Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.
What’s the estimated delivery time, and how is it calculated?
Our estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:
estimated fulfillment + estimated shipping = estimated delivery time
Our average order fulfillment takes:
2–5 business days for non-apparel products
2–7 business days for apparel products
We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
Issues with print or embroidery files
Products being out of stock
Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
Nonetheless, we work hard to meet our delivery estimates with each order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 days have passed, get in touch with us via email or chat, and we’ll take a look.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities in Europe or in some cases outside EU.
Will I be charged customs for my order?
An additional customs and tax fee can occur on orders outside Europe. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at info@skogero.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@skogero.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@skogero.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.